- Transition Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release Management & Deployment Management
- Service Validation & Testing
- Evaluation
- Knowledge Management
Key Concepts
- Configuration Item (CI): an asset, service component, or other item that will be controlled by configuration management (e.g., a user's desktop is a CI that would have a Configuration Record stored in a CMDB which would indicate
- CMDB (Configuration Management Database): a database used to store configuration records of Configuration Items.
- Release: a set of new or changed CIs that are tested and will be implemented into production together.
- CAB (Change Advisory Board): an advisory consultation body that meets to advise the Change Manager assess, prioritize, and schedule changes. In the case of an emergency change, a smaller advisory board, the ECAB (Emergency CAB), would make the decision.
- 7 R's of Change Management:
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