Monday, December 29, 2014

ITIL v3 (Foundation) - Service Transition

SERVICE TRANSITION IS TO ENSURE that the agreed services are deployed from Service Design to Service Operation effectively.  It entails the following processes:

  • Transition Planning & Support
  • Change Management
  • Service Asset & Configuration Management
  • Release Management & Deployment Management
  • Service Validation & Testing
  • Evaluation
  • Knowledge Management
Key Concepts

  • Configuration Item (CI): an asset, service component, or other item that will be controlled by configuration management (e.g., a user's desktop is a CI that would have a Configuration Record stored in a CMDB which would indicate 
  • CMDB (Configuration Management Database): a database used to store configuration records of Configuration Items.
  • Release: a set of new or changed CIs that are tested and will be implemented into production together.
  • CAB (Change Advisory Board): an advisory consultation body that meets to advise the Change Manager assess, prioritize, and schedule changes.  In the case of an emergency change, a smaller advisory board, the ECAB (Emergency CAB), would make the decision.
  • 7 R's of Change Management: 

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